• Ensure that our conduct is of a professional standard and in keeping with our profession as funeral directors and in accordance with the interests of the community

  • Seek to present ourselves, our staff, premises and tools of trade to a professional standard

  • Seek to provide services to the satisfaction of clients

  • Maintain the privacy and confidentiality of clients

  • Ensure that deceased persons and family members of the deceased are afforded the utmost decorum

  • Take advantage of appropriate occasions to educate and inform the public of the functions of funeral directors

  • Act in such a way that it is clear that service to the

  • Have the greatest respect for our clients’ religious beliefs and cultural practices

  • Provide a written estimate of all funeral charges and disbursements at the time of taking instructions, or as soon as practicable afterwards

  • Ensure our actions, words and deeds, are fair, truthful and beneficial for all concerned